Support

FAQ

If you have a question, start here—chances are it has already been asked and at least one answer has been produced over the years. Scroll through the categories below. If you find that your question hasn’t been answered below, feel free to reach us through the site’s Contact Form.

Licensing
Can I license Positype fonts for broadcast or streaming use?

Yes, there are varying options for a Broadcast or Streaming License. These licenses specifically pertain to usage in:

  • On-air or on-demand TV shows/series/events
  • Feature film or movies
  • Broadcast networks
  • Spec campaigns for advertising/marketing usage and/or promotional videos/films/productions

To provide the greatest degree of flexibility with this license, pricing is tiered based on level of usage (e.g. branding, titling, infomatics, etc.)

Broadcast licenses are provided as an addendum to your required Desktop License and can be purchased together with an approved estimate. Feel free to contact us via support@positype.com for further information to determine the best license for your needs.

Do I need a separate license for web and print use?

Yes. You can easily add to your license by visiting the specific typeface, selecting what is needed and the volume, and purchasing. This will add the font files to your account and expand the license.

 

Webfonts
I need a webfont license that covers more monthly pageviews than you offer, what do I do?

Email us through the contact form on this site. It’s simple to calculate and deliver what you need.

Do I need a separate license for web and print use?

Yes. You can easily add to your license by visiting the specific typeface, selecting what is needed and the volume, and purchasing. This will add the font files to your account and expand the license.

 

Can I serve TTFs, OTFs, SVGs from my website and still be in compliance with my license?

No. Our Webfont license includes the use of WOFF and WOFF2 font file formats only. (please inquire for EOT formats) Additionally, other font replacement techniques that include Cufon, typeface.js or any other exchange format are not allowed by any license offered by Positype.

Can I create/generate my own webfont versions of your font if I know how?

No. Doing so would void your Desktop license. Contact us directly to amend your current license to include Webfont usage.

Can I use your fonts on my website?

Yes. Keep reading. If you only have a desktop license of a Positype font and want to use it on your website you have three options: create images, create XML-based vector images, or amend your license. Creating images (pngs, jpgs, or gifs) of the text you want on the site can be produced easily using several image-editing applications. Using Adobe® Illustrator® to produced XML-based vector images in SVG (Scalable Vector Graphics) format is permitted as long as all text using Positype fonts is converted to paths before saving. Amending your existing license to include Webfont usage would give you access to an additional set of web-compliant file formats that work in concert with CSS @font-face implementation. Contact us directly to make this process easier.

Custom Fonts
Can I modify or “tweak” your fonts or hire someone to do so?

You have the right to modify the vector outlines of a Positype font that YOU have licensed using any drawing program, such as Adobe® Illustrator®. Opening or decompiling the fonts in any font editing program, modifying, amending, renaming and/or generating a font file with your changes is expressly prohibited. Period. You many not create new font files from modifying or amending Positype vector data. If you would like to make modifications to a Positype font, you must first consult with Positype to determine the best course of action. In many instances, this can be handled directly by Positype and not void your license.

How do I go about having Positype create a custom font for my business?
Ordering
Ugh. I ordered the wrong font by mistake, what do I do?

Mistakes can happen, but you have to work fast to correct the wrong font weight/style/format. Contact us within 3 days of your purchase for assistance.

How are my fonts delivered?

If you initiated and completed a successful purchase on the Positype website, you will have immediate access to the font files through a direct link provided afterwards.

You will also have access to your order and font download links via your Positype account at any time. To access your account, click on the avatar from the menu, located in the upper right on the Positype site.

Font files are clearly labeled as to intended use.

Usage
Can I send this font to a commercial printer for my project?
Can I install the fonts on my laptop and my desktop computer?

Yes. A Desktop License will allow you to install the font(s) on both your desktop workstation and your laptop.

Can I let my colleague use this font to see if he/she likes it first?

Nope.

Can I use this font in my logo?

Maybe. Personal logo? Yes. Small company or startup? Yes. As part of a branding package for established company? Yes and No. Contact us to make sure your license is clear or if it needs to be expanded based on how that company will ultimately end up using it. If you're a designer, make sure you’ve licensed the typefaces for your customer and not just you (that means paying for their license or guiding them to do it themselves). If you plan on using it for any other type of entity, it is best to check with us first to get the “all-clear” or modify your existing license.

From Desktop EULA: 2. License: Permitted Use and Restrictions…

i. Logos.You may use the Font Software in development of a logo, corporate identity, or branding system as well as employ a reasonable number of modifications on a limited number of glyphs. These modifications, however, cannot be employed into a separate work font software.

j. Use In Branding Systems and Corporate Identities.You may use the Font Software as part or whole of a corporate identity or branding system as long as a separate license is obtained on the End User’s behalf in line with their expected usage, including: workstation installations, web fonts, appfonts, etc.

Can I share Positype fonts with my client?

No. Considering the terms of the any of the available Positype licenses, your client is required to have their own license for the typefaces being used or to be used and adhering to the necessary number of computers. You can license this on their behalf, by providing the necessary information during purchase. 

Please note: you will also be required to have a license. Think of it as a toothbrush. Everyone really should have their own toothbrush or it's kinda gross. Don't share toothbrushes ;-)

Can I share Positype fonts with my vendor or agency?

No. Considering the terms of the any of the available Positype licenses, your vendor or agency is required to have their own license for the typefaces being used or to be used and adhering to the necessary number of computers. You can license this on their behalf, by providing the necessary information during purchase. Before you do that, you might want to contact us to see if a custom license could save you money.

In general, each entity needs their own separate license to use the fonts legally. 

Please note: you will also be required to have a license. Think of it as a lollipop. Sharing a lollipop kinda gross. Don't share lollipop ;-)

Education Discounts
Do you offer student/teacher/educational institution discounts?

Yes. Savings can be significant. Contact us directly for more information.

Miscellaneous
I heard that you are scared of clowns, is that true?

Yes. Unsettling. As a child, I read It. Nope. Nope. Nope.